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Common Questions

Everything You Need to Know

Do I need to sort my laundry before pickup?

Not at all! We sort your items based on fabric type, colors, and care instructions. Just check all your pockets before bagging everything up.

What is the typical turnaround time?

We offer next-day turnaround. We pick up your laundry, process it with care, and deliver it back to your door the very next day.

How do I estimate the weight of my laundry?

A standard kitchen trash bag holds approximately 13-15 lbs of laundry. As a reference, most households average 1-2 bags per pickup.

Where should I leave my laundry?

The best place is outside your front door. You can also leave it at your garage, concierge desk, or any other spot—just add a note in your order instructions.

What type of machines do you use?

We use commercial-grade washers and dryers equipped with an advanced Ozone sanitization system that kills 99.9% of bacteria and viruses.

Do you offer dry cleaning?

Yes! We offer professional dry cleaning services. Just place your drycleaning items in a separate bag and note it in your order instructions.

Can I include comforters and blankets?

Yes! Our high-capacity machines can handle comforters, duvets,and large blankets. Just note them in your order.

What allergy-friendly detergents do you use?

We offer hypoallergenic and fragrance-free detergent options. Select your preference when placing your order.